The Products purchased on the Site will be delivered to the address specified by the Customer. The delivery slip will have to be signed by an over 18-year old adult. No deliveries to post office boxes will be accepted.
For every order placed through the Site, S.I.R.P.E.A. will issue an invoice for the goods shipped and send it by e-mail or by ordinary mail to the Customer, in compliance with D.P.R. 445/2000 and D.Lgs. 52/2004. The details given by the Customer while placing the order will be used for invoice issuing. No change will be possible on the invoice after it is issued.
Delivery costs when handled by the Customer, are clearly highlighted on the Site and on the order file. All purchases will be delivered by express courier (hereinafter, "Courier") from Monday to Friday, except Sundays and public holidays. S.I.R.P.E.A. is not responsible for non-predictable delays.
When the Products are dispatched, S.I.R.P.E.A. will send a confirmation e-mail with tracking number in order to follow the delivery status through the Courier’s site.
In any case, except for reasons of force majeure or accidental events, in compliance with the art. no. 54 of the Consumer’s Code, the Products will be delivered within max. 30 (thirty) days after the date of the Customer’s order sent to S.I.R.P.E.A. In case the goods ordered cannot be delivered because of a sudden, even temporary, unavailability of the Products, S.I.R.P.E.A. will inform – within the same term, by e-mail – about such impossibility. If so, S.I.R.P.E.A. will reimburse the amount to the Customer, if the goods were prepaid.
In the event that the Customer wishes to cancel his Order, following S.I.R.P.E.A.’s communication regarding the delivery delay, the prepaid amount will be reimbursed as soon as possible, at the latest 30 (thirty) days after the date of the Customer’s order sent to S.I.R.P.E.A.
For the delivery of the goods the presence of the Customer or an entrusted person is required at the address stated in the order. At the moment of the Courier’s delivery of the goods, the Customer must check that the number of items corresponds to the number declared on the delivery document and that the parcel is undamaged and untampered. If the parcel and/or the Products are damaged or the number of items does not correspond, the Customer must sign “with reservation” the Courier’s delivery documents and immediately forward copies of these documents to S.I.R.P.E.A. Once the Courier’s documents are approved with the Customer’s signature with no “with reservation” marked on them, the Customer will not be able to raise any objection regarding the conditions of the parcel.